Skincare Routine FAQs
Whether you’re confused about putting together a skincare routine or figuring out which products are right for you, you’ll find the answers on this page. Plus, we’re covering all the practical stuff, like questions about how are products are made, shipping, etc. If you can’t find what you’re looking for, we’re just an email or phone call away.
YOUR SKINCARE ROUTINE MATTERS
While a skincare routine should be unique to your skin and its needs, there are some basics steps that everyone should follow:
- Prep: Remove make-up, dirt and pollution, which can lead to skin problems (acne, dullness etc). And, ready it for products applied on top. Essential at night; optional in the morning.
- Protect/Prevent: Use a good sunscreen and antioxidants every morning, help to protect skin and prevent damage associated with exposure to UV rays and pollution.
- Perfect: Depending on your individual skin issues, moisturizers, face oils, serums or other specialized treatments may be required. We’re big fans of a retinoid each night.
We understand that you may have a hard time deciding between our products. Just shoot us an email & we can help!
We’d never recommend that you throw out all the products in your current skincare routine! Replace just one product at a time as you run out and start with the two serums in our Radiant Skin Set. Designed for morning and nighttime use, the combination of these two products make a big difference to the look and feel of your skin!
Our founder is a pharmacist so we go beyond being ‘natural’ (an unregulated term when it comes to skincare). Our results-driven products are clinically formulated, naturally safe & made with clean ingredients to make you look and feel your very best.
Some of our products are vegan and most are gluten free! Check the ingredient list on our individual product pages. When it comes to gluten free, please keep in mind that our products are not made in a certified gluten free facility.
At Apothekari we focus on sourcing the safest and most effective ingredients for our formulations, using a combination of both synthetic and plant-based items. Our products contain some organic ingredients, but we can’t rely on them solely to deliver the results that you deserve.
Absolutely! We avoid the use of potentially harmful ingredients such as parabens, phthalates, artificial fragrances, synthetic dyes, or any other harmful ingredients. More here. Plus, our products are registered with Health Canada, giving you peace of mind as well.
While most of our products are nut free, some do contain nut oils. However, because we don’t use a certified nut free laboratory to produce our products, we can’t guarantee that they are nut free.
None of our products are tested on any animals (except willing humans of course!).
Your safety comes first! Preservatives are essential to ensure your wellbeing, so we use them in our products as needed. Some items, like oils, can be made without the use of preservatives. Apothekari avoids using parabens or formaldehyde releasing preservatives. And, we package our products in containers that minimize exposure to air, light and fingers to extend their life and reduce the risk of contamination.
We’re proudly Canadian and manufacture our products with certified labs and registered pharmacies in Canada and North America.
We prioritize safety and efficacy because your wellness comes first. Our plastic containers help to minimize contact with light, air and dirty hands, helping to extend the shelf-life and reduce the contamination of our products. Plus, these containers will not break in your bathroom, lessening the risk for harming yourself. All our containers are recyclable. Depending on where you live, and local recycling rules, you may need to rinse containers before recycling.
YOUR SKINCARE ROUTINE MATTERS
We currently do not offer samples. However, we do offer a 100% Money Back Guarantee if you are unhappy with your purchase.
We accept Visa, MasterCard, Discover and American Express when you check out online. Our payments are processed by Stripe, a processor that has been certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry
We ship to Canada, the USA and select international destinations worldwide. If you see your country listed during checkout, then we can ship to you. Please read our shipping policy for full details.
Still have questions? Send us an email firstname.lastname@example.org. We’re here to help!