Skincare Routine FAQs

Whether you’re confused about putting together a skincare routine or figuring out which products are right for you, you’ll find the answers on this page. Plus, we’re covering all the practical stuff, like questions about how are products are made, shipping, etc. If you can’t find what you’re looking for, we’re just an email or phone call away.

Your Skincare Routine Matters

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What’s the Best Skincare Routine For Me?

While a skincare routine should be unique to your skin and its needs, there are some basics steps that everyone should follow:

  1. Prep: Remove make-up, dirt and pollution, which can lead to skin problems (acne, dullness etc). And, ready it for products applied on top. Essential at night; optional in the morning.
  2. Protect/Prevent: Use a good sunscreen and antioxidants every morning, help to protect skin and prevent damage associated with exposure to UV rays and pollution.
  3. Perfect: Depending on your individual skin issues, moisturizers, face oils, serums or other specialized treatments may be required. We’re big fans of a retinoid each night.

We understand that you may have a hard time deciding between our products. Just shoot us an email & we can help!

How Do I Make the Switch to Apothekari?

We’d never recommend that you throw out all the products in your current skincare routine! Replace just one product at a time as you run out and start with the two serums in our Radiant Skin Set. Designed for morning and nighttime use, the combination of these two products make a big difference to the look and feel of your skin!

How Is Apothekari Different to Other Natural Skincare Brands?

Our founder is a pharmacist so we go beyond being ‘natural’ (an unregulated term when it comes to skincare). Our results-driven products are clinically formulated, naturally safe & made with clean ingredients to make you look and feel your very best.

Is Apothekari Vegan or Gluten-Free?

Some of our products are vegan and most are gluten free! Check the ingredient list on our individual product pages. When it comes to gluten free, please keep in mind that our products are not made in a certified gluten free facility.

Is Apothekari Organic?

At Apothekari we focus on sourcing the safest and most effective ingredients for our formulations, using a combination of both synthetic and plant-based items. Our products contain some organic ingredients, but we can’t rely on them solely to deliver the results that you deserve.

Are Your Products Non-Toxic?

Absolutely! We avoid the use of potentially harmful ingredients such as parabens, phthalates, artificial fragrances, synthetic dyes, or any other harmful ingredients. More here. Plus, our products are registered with Health Canada, giving you peace of mind as well.

Are Your Products Nut Free?

While most of our products are nut free, some do contain nut oils. However, because we don’t use a certified nut free laboratory to produce our products, we can’t guarantee that they are nut free.

Is Apothekari Cruelty Free?

None of our products are tested on any animals (except willing humans of course!).

Do You Use Preservatives?

Your safety comes first! Preservatives are essential to ensure your wellbeing, so we use them in our products as needed. Some items, like oils, can be made without the use of preservatives. Apothekari avoids using parabens or formaldehyde releasing preservatives. And, we package our products in containers that minimize exposure to air, light and fingers to extend their life and reduce the risk of contamination.

Where Are Your Products Made?

We’re proudly Canadian and manufacture our products with certified labs and registered pharmacies in Canada and North America.

Is Your Packaging Recyclable?

We prioritize safety and efficacy because your wellness comes first. Our plastic containers help to minimize contact with light, air and dirty hands, helping to extend the shelf-life and reduce the contamination of our products. Plus, these containers will not break in your bathroom, lessening the risk for harming yourself. All our containers are recyclable. Depending on where you live, and local recycling rules, you may need to rinse containers before recycling.

Get In Touch or 1.866.876.3649

The Practical Stuff

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Do You Offer Samples?

We currently do not offer samples. However, we do offer a 100% Money Back Guarantee if you are unhappy with your purchase. 

How Can I Pay for My Order?

We accept Visa, MasterCard, Discover and American Express through the website.

Do You Ship Internationally?

We ship to Canada, the USA and select international destinations worldwide. If you see your country listed during checkout, then we can ship to you. Please read our shipping policy for full details.
Still have questions? Send us an email We’re here to help!

★ Reviews

Let customers speak for us

49 reviews
Daily Infusion Moisturizer
Lisa Rodger (Vancouver, CA)

Love this moisturizer. So soft and dewy.

Love, love, love!

I've only been using this serum for a couple of weeks and the difference in my skin is already noticeable. I have very sensitive skin and didn't have any irritation. I was able to use it daily from day 1. Love this product! It's going to be a staple in my arsenal from now on.

Works good but..

I have been using this deodorant for a couple weeks now and it works very well to keep door at bay. However it dries sticky and when I sweat it gets even more sticky. I will keep using fur a while to see if I can get past the sticky feeling, but not sure if I can. It’s too bad because it really does work.

Dear Sandy,

Thank you for your review. We're so pleased to hear that our deodorant is working very well for you! We're always happy to receive feedback from our customers as we try to improve our products. We will take your comment into consideration to improve the formulation. Thank you!

Customer Service

Good customer service

Updated Review: Customer service reached out to me promptly and provided me with a refund. I was satisfied with customer service. Wish this product worked for me because prior to the rash it was great.

This worked for a few weeks and I started getting a painful red rash under my arms. I was about to purchase a set of 4 and I’m glad that I didn’t. I reached out to the company to inquire about what could have caused this as they claim to have products that don’t cause rashes. Of course no one ever replied. Will not purchase again

Dear Tara,

Thank you for your review. We're sorry to hear that you experienced a reaction to our deodorant. It's formulated to be irritation free (pH friendly ingredients and without baking soda). Very occasionally you may experience discomfort or tingling, especially after shaving or if you have sensitive skin.
We've checked our records and are unable to locate an email or call from you regarding this issue. We've tried reaching out via email but haven't heard back. We stand by all our products and offer a full money-back guarantee if you're not satisfied. Please get in touch with us and we will be happy to help resolve this issue.

Customer Service

Neroli Rose Natural Deodorant Roll-On
Jennifer C. (Princeton, US)
It works!

Happy to finally found a natural deodorant that actually works- worth every penny. Excited to try more scents, especially the lavender when it is back in stock.

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