Shipping & Returns

Our Shipping & Returns page explains everything you need to know about our policies. *Please note that due to the pandemic that deliveries may be delayed.

  • Free Shipping: Orders over $75 within Canada and to the USA and over $250 to select destinations internationally. Trackable within Canada & global, but not the USA. 
  • Flat Rate Shipping: $7 within Canada and the USA. This is trackable within Canada, but not the USA. 
  • Local Pick-up: If you live in the Lower Mainland of BC and would like to pick your order up, please select this option. Orders may be picked up at Pure Pharmacy, 3750 Oak Street, Vancouver, BC, during their business hours. Please wait for a confirmation email prior to picking up. 
  • Rush Shipping: As a small business we are currently unable to offer next day or expedited delivery services. If you require something urgently, please get in touch and we’ll do what we can to help.

All orders are shipping via Canada Post. Depending on the final destination, shipping takes between 2 business days and up to 3 weeks. 

When Do We Ship?

We ship several days a week, excluding weekends and Canadian statutory holidays. Please allow 1 to 3 business days for us to process your order prior to shipping. If an item is out of stock you will be contacted to notify you of the delay along with an approximate ship time.

Taxes & Duties For US & International Customers

Please note that you may be charged duties and/or taxes for your order as it is coming from outside the country where you reside. Duties and/or taxes charged by your postal service and/or government are the sole responsibility of the recipient. Unfortunately, we are not able to advise what duties and/or taxes may be applicable. Please check with your local authorities if you are unsure.

Shipping Surcharge For Heavy Orders

If your order is unusually heavy additional shipping fees may be incurred. We’ll always contact you first if this is the case.

Lost/Damaged Packages

Lost packages will be dealt with on an individual basis. We’ll either send a replacement or offer you a credit depending on our service provider’s policies regarding shipping. It may take up to 60 days to issue a refund depending on circumstances.

Return Policy – Money-Back Guarantee

If you’re not happy with your purchase, we offer a full 100% refund up to 30 days after receipt of your package! Simply get in touch with us to start the process. Please note that we will not accept returns without prior authorization.

Please email us at info@apothekari.com or phone us at 1-866-876-3649 to request a return authorization within 30 days of the receipt of your original order. Allow up to 30 days for your refund to be processed.

Shipping and handling charges are not refundable unless it was due to our error. If you are shipped the wrong item by mistake or if you receive a damaged item, we will reship the correct item to you at our cost. We will also pay the cost for you to ship the incorrect item back to us. Original shipping charges are not refunded in the case of a return or credit.

★ Judge.me Reviews

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It works!

Happy to finally found a natural deodorant that actually works- worth every penny. Excited to try more scents, especially the lavender when it is back in stock.

My new fave

This cream is my new fave. It's moisturizing without being greasy and absorbs well. The scent is crisp and clean without being overpowering. My husband and son have started using it and love it too! Might need another one to keep by the kitchen sink.

Amazing skincare set

I've been using these skincare products for a few years now and it has given my face a flawless, smooth and a healthy glow. I love the AHA-Mazing Cleanser, it really cleans off your make-up and leaves your face feeling fresh. I have used other cleansers but none cleans as well as this product. The serums are amazing for my mature skin and my skin looks hydrated and they help minimize fine lines. The most important thing about these products is that they are clean products with no harmful chemicals. Give this ageless skin set a try, you will love it!

Game changer

Love my Apothekari skin care. It’s quick, easy & simple. My skin has never felt better.

AHA-mazing gel delivers the goods!

This cleanser has kept my aging skin free of occasional hormonal acne for years and prepped it for the other super effective Apothekari serums. I am also a fan of the minty scent, consistency and dispenser!

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