Shipping & Returns
Our Shipping & Returns page explains everything you need to know about our policies. *Please note that due to the pandemic that deliveries may be delayed.
- Free Shipping: Orders over $75 within Canada and to the USA and over $250 to select destinations internationally. Trackable within Canada & global, but not the USA.
- Flat Rate Shipping: $7 within Canada and the USA. This is trackable within Canada, but not the USA.
- Local Pick-up: If you live in the Lower Mainland of BC and would like to pick your order up, please select this option. Orders may be picked up at Pure Pharmacy, 3750 Oak Street, Vancouver, BC, during their business hours. Please wait for a confirmation email prior to picking up.
- Rush Shipping: As a small business we are currently unable to offer next day or expedited delivery services. If you require something urgently, please get in touch and we’ll do what we can to help.
All orders are shipping via Canada Post. Depending on the final destination, shipping takes between 2 business days and up to 3 weeks.
When Do We Ship?
Taxes & Duties For US & International Customers
Shipping Surcharge For Heavy Orders
Return Policy – Money-Back Guarantee
If you’re not happy with your purchase, we offer a full 100% refund up to 30 days after receipt of your package! Simply get in touch with us to start the process. Please note that we will not accept returns without prior authorization.
Please email us at firstname.lastname@example.org or phone us at 1-866-876-3649 to request a return authorization within 30 days of the receipt of your original order. Allow up to 30 days for your refund to be processed.
Shipping and handling charges are not refundable unless it was due to our error. If you are shipped the wrong item by mistake or if you receive a damaged item, we will reship the correct item to you at our cost. We will also pay the cost for you to ship the incorrect item back to us. Original shipping charges are not refunded in the case of a return or credit.